Creator Identity Verification

1. Who must complete a check

Creators must be at least 18, accept the Creator Agreement and complete the required identity check before creating or publishing an avatar. Creator access and publication do not require an application, invitation or manual approval. We use these checks to reduce impersonation and establish accountability for published content. Learners do not complete this creator check simply to hold an account or practise with an avatar.

Identity verification confirms who the creator is. It does not approve content or establish usage rights. An automatic safety check screens avatar text and extracted reference materials before publication. Creators publish their own avatars and remain responsible for complying with our content and rights policies.

2. How verification works

Our verification provider is Didit. When you start verification, Vaexi sends Didit an account reference and receives a verification-session reference and link. You submit your identity document directly through Didit's hosted process. Depending on the check presented to you, Didit may also request a selfie or liveness check and compare it with your document photograph.

Read the information and consent request shown before submitting a document or taking a selfie. Facial matching can involve biometric information used to identify you. Do not start a check if you do not understand or agree to the processing presented. Contact us to discuss your options before proceeding. A support request does not itself establish identity verification.

3. Responsibilities and information retained

MOBILEXY LTD determines why Vaexi requires the creator check. Didit processes verification information on our instructions for that check; its own notices explain any separate processing it undertakes for its own purposes. Using a hosted provider does not remove our responsibility for the verification we request.

The Vaexi application records your account reference, provider name, verification-session reference, result, creation time and decision time. It also records your verification agreement and associated request information. The application does not save copies of identity-document images or selfies in its own database or avatar materials.

This does not mean that identity documents never reach a service provider, or that authorised staff cannot access a report in the provider's system. Didit processes and may retain the underlying verification evidence. Requests about that evidence can be made to Vaexi through https://vaexi.com/contact. Our Privacy Notice explains the processing and your rights.

4. Results and review

A verification can be pending, under review, approved or declined. An incomplete or declined result does not establish fraud. Technical failures, unsupported documents or image quality can prevent a successful check.

If you believe a result is wrong, contact us for a human review. Explain the problem and identify your Vaexi account. Do not email a copy of your identity document unless a secure submission process has been agreed. We may ask Didit to reassess a result or invite you to retry through the hosted process. Creator access remains restricted while a required check is unresolved.

We may require a new check if account ownership changes, evidence becomes unreliable, or there is a reasonable concern about impersonation or account compromise. We will explain the reason unless doing so would breach law or undermine an investigation.

5. What the badges mean

Identity verified means that the creator associated with the avatar has an approved identity-verification result. It does not verify teaching qualifications, professional registration, background, criminal records, the accuracy of AI output or rights to every uploaded item.

Vaexi verified identifies an avatar selected or reviewed by Vaexi for its catalogue. An official demonstration avatar may use a fictional character. This badge does not mean that the character is a real person who passed an identity check, and it does not guarantee learning outcomes or every response.

Creators must not describe either badge as a professional accreditation or financial-regulatory approval.

6. Financial crime and sanctions

Vaexi does not offer money transmission, currency exchange, cryptoasset exchange or a transferable cash account. Conversation minutes are access to the service. Creator identity verification is not a representation that Vaexi is authorised by the Financial Conduct Authority or supervised as a regulated financial institution.

Fraud, money laundering and sanctions evasion are prohibited. We may investigate suspected abuse and respond to lawful requests. We do not describe every creator check as a statutory anti-money-laundering check, and we do not claim that all creators have undergone sanctions, politically exposed person or source-of-funds screening.

If a future payment or creator-payout arrangement requires additional checks, we will identify those requirements before the feature is used. This policy does not create a right to payouts or replace separate commercial terms.

7. Withdrawal, removal and complaints

Contact us to withdraw consent for processing that relies on consent, request deletion or challenge a decision. Withdrawal does not make earlier lawful processing unlawful. We will explain which records can be removed and any specific legal reason for retaining others. Removing the evidence needed to maintain verified creator status may prevent continued publication.

You may also complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/ or to another competent data protection authority. You do not have to complete our complaints process before exercising a legal right.